1. Introduction and Data Controller
Fyber Live ("we", "us", or "our") is dedicated to protecting and respecting your personal data and privacy. This Privacy & Cookie Policy explains how we collect, store, process, and protect personal information gathered through our website (fyber.live), client consultations, and digital communications.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Operations & Registered Office: 46 Park Place, Leeds, LS1 2RY, United Kingdom
London Headquarters: 124 City Road, London, EC1V 2NX, United Kingdom
Email: privacy@fyber.live / info@fyber.live
Telephone: +44 (0) 113 898 0481 / +44 (0) 20 8050 4810
2. Information We Collect and How We Collect It
We collect information directly from you when you submit forms across our website:
- Book a Consultation Modal: When requesting a bespoke stand consultation, we collect your full name, work email address, telephone number, company name, service requirements, event/exhibition name, venue/location, event date, and design project specifications.
- Request a Call Back (Footer): When requesting an immediate callback, we collect your name and telephone number, and optionally your email address.
- Contact Us & Quotation Forms: When reaching out via our contact page, we collect your contact details, message, and any design briefs or CAD/PDF specifications you choose to upload.
- City & Regional Landing Pages: When requesting local venue exhibition services across our 16 city portals (including London, Birmingham, Paris, Barcelona, Frankfurt, Düsseldorf, Munich, Cologne, Hamburg, Berlin, Cannes, Lisbon, Milan, Farnborough, Las Vegas, and Dubai), we collect contact and event specifications.
- Automated Digital Analytics: As you browse our website, we may collect technical data such as your IP address, browser type, operating system, referral source, pages visited, and interaction duration via cookies and analytics scripts.
3. Lawful Basis and Purposes for Processing
Under UK GDPR, we only process your personal data where we have a valid lawful basis:
| Purpose | Data Types | Lawful Basis (UK GDPR) |
|---|---|---|
| Responding to stand design briefs, consultation requests, and quotations | Name, work email, phone, company, event brief, uploaded files | Performance of a Contract / Pre-contractual steps (Article 6(1)(b)) |
| Returning callbacks requested via our quick footer form | Name, telephone number, optional email | Legitimate Interests (Article 6(1)(f)) & Consent |
| Website security, spam deterrence, and bot prevention (Google reCAPTCHA v3) | IP address, browser parameters, mouse interaction signals | Legitimate Interests (Article 6(1)(f)) in safeguarding our web infrastructure |
| Website analytics, conversion tracking, and campaign optimization (GA4, LinkedIn Insight) | Online identifiers, cookie data, session statistics | Consent (Article 6(1)(a) & PECR Regulation 6) |
4. Cookies and Tracking Technologies
Cookies are small text files stored on your browser or device. We use necessary cookies for site operation and security, as well as optional analytics and marketing cookies subject to your consent in accordance with the Privacy and Electronic Communications Regulations (PECR).
Cookies in Use
| Cookie / Script | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
fyber_cookie_consent |
fyber.live | Essential | Remembers your cookie preferences | 1 Year |
_ga, _ga_* |
Google Analytics 4 | Analytics | Distinguishes unique users and measures engagement metrics | 2 Years |
_grecaptcha |
Google reCAPTCHA | Security / Necessary | Detects automated submissions on quotation and inquiry forms | Session / 6 Months |
bcookie, lidc |
LinkedIn Insight Tag | Marketing / Analytics | Measures B2B campaign attribution and ad conversion | Up to 2 Years |
You can adjust or withdraw your cookie consent at any time using your browser settings or by clicking "Cookie Settings" in our footer.
5. Data Retention
We do not keep personal data longer than necessary for the purposes for which it was gathered:
- Consultations & Inquiries: If an inquiry does not lead to a contract, we retain records for 24 months to assist with subsequent event cycles, after which they are securely expunged.
- Client Project Records: Invoices, contracts, stand health & safety risk assessments, and CAD architectural designs are held for 6 years to satisfy UK statutory accounting and legal compliance obligations.
- Uploaded Files: Design briefs and file attachments are stored in secure cloud environments accessible only by authorized production and engineering personnel.
6. Your Rights Under UK GDPR
As an individual in the United Kingdom or European Economic Area, you possess statutory rights over your personal data:
- Right of Access: Request a copy of all personal information we hold about you.
- Right to Rectification: Ask us to correct inaccurate or incomplete details.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your data where no overriding legal requirement exists to retain it.
- Right to Restrict Processing: Request the restriction of your personal data under specific conditions.
- Right to Data Portability: Obtain your digital data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact our Data Protection lead at privacy@fyber.live. We respond to all verified requests within one calendar month at zero charge.
You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
7. Contact Us
If you have any questions regarding this Privacy & Cookie Policy, or wish to review your data preferences, please contact:
Fyber Live Data Privacy Team
Email: privacy@fyber.live
Head Office: 46 Park Place, Leeds, LS1 2RY, UK
London HQ: 124 City Road, London, EC1V 2NX, UK